EMPLOYMENT OPPORTUNITIES

Position Title: Audience Development & Engagement Coordinator
Location: Chilliwack Cultural Centre, Chilliwack BC

Type: Part Time (28 hour week)

Start Date: Early February 2026

About Us:

The Chilliwack Cultural Centre is a vibrant hub for arts and culture, hosting a wide range of events, performances, and classes. We take pride in providing a welcoming, clean, and safe environment for our patrons, performers, and staff.

Commitment to Diversity & Inclusion:

The Chilliwack Cultural Centre is dedicated to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals, including those from underrepresented groups.

Position Summary:

The Chilliwack Cultural Centre is seeking a motivated and people-focused Audience Development & Engagement Coordinator to help grow, diversify, and retain our audiences.

This role focuses on ticket sales growth, patron stewardship, and audience lifecycle management—with particular attention to first-time ticket buyers, repeat attendance, and patron loyalty.

The successful candidate will play a key role in turning interest into attendance, attendance into habit, and habit into long-term engagement.

Responsibilities and Duties:

Audience Development & Ticket Sales Growth (Primary Focus)

• • Support and manage the First-Time Ticket Buyer program, including:
    • Post-show follow-ups
    • Incentives for return attendance
    • Tracking conversion from first-time to repeat buyer
  • Assist in developing and executing audience growth strategies for:
    • New patrons
    • Younger audiences
    • Underrepresented or emerging audience segments
  • Work with the Marketing Manager and Box Office to identify:
    • Sales patterns
    • Attendance gaps
    • Opportunities to improve conversion and retention
  • Support targeted outreach initiatives (community groups, partners, special interest segments)

Patron Programs & Stewardship

• • Assist in the administration and stewardship of patron and membership programs, including:
    • U28
    • Red Members
    • Other loyalty or incentive-based programs
  • Support patron communications that feel personal, timely, and valued
  • Coordinate small-scale engagement initiatives
  • Utilize Spektrix CRM segmentation to effectively target audience groups for select marketing and development campaigns and initiatives.

Digital Marketing & Communications

• • Create and schedule content across social media platforms with a conversion mindset
  • Create and implement Digital Marketing Campaigns and Programs through Dotdigital
  • Support email marketing campaigns focused on:
    • Return attendance
    • Series awareness
    • Last-minute sales
  • Monitor engagement metrics and help translate them into actionable insights

Data, Insights & Reporting

• • Track and report on:
    • Audience engagement
    • Ticket buyer conversion rates
    • Campaign performance related to ticket sales
  • Assist in maintaining clean audience data in coordination with the Spektrix ticketing systems
  • Support post-show surveys and audience feedback initiatives
  • Help the team understand who is coming, why they come, and what brings them back

Patron Experience Responsibilities::

• • Greet and assist visitors, patrons, and vendors with professionalism and warmth
  • Address general inquiries about programming, ticketing, and events
  • Serve as a liaison between staff and patrons, providing excellent customer service
  • Ensure a high level of patron service for the Chilliwack Cultural Centre
  • Maintaining a high level of knowledge of the activities and services offered at the Chilliwack Cultural Centre
• Act as an Ambassador for The Centre when in public
• Participation in the implementation of Chilliwack Arts & Cultural Centre Society Fundraisers
• Adhering to all Chilliwack Cultural Centre policies and procedures
• Other duties as assigned

Qualifications:

• Required / Core Skills
  • Strong interest in arts marketing, audience engagement, or cultural participation
  • Excellent written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Comfort working with data, tracking results, and learning from insights
  • Ability to work independently and collaboratively across departments
• Assets

• • Post-secondary education or current enrollment in marketing, communications, arts administration, or a related field, or significant equivalent experience

• Experience with digital marketing or communications
• Familiarity with email marketing platforms and social media scheduling tools
• Experience with CRM or ticketing systems (e.g., Spektrix)
• Interest in audience development, community engagement, or patron experience
• Experience in the arts, non-profit, or cultural sector

Certificates: (preferred but not required)

• WHMIS
• Valid Driver’s License

Location and Commitment:

• Chilliwack Cultural Centre’s Facility Office
• Offsite events and meetings
• This part‑time position is 28 hours per week and requires a flexible schedule, including evenings and weekends, to support events and meetings.

Wages and Benefits:

• $22.50 per hour
• Vacation pay as per the BC ESA
• Payment in leu of extended benefits
• Discounts and free access to select classes and shows
• Professional development opportunities throughout the year
• Access to our office dog!

Application Deadline is Wednesday, January 28, 2026 at noon.

Interested applicants should send a cover letter and resume to:

Theresia Reid
Operations Manager
Chilliwack Cultural Centre
9201 Corbould Street, Chilliwack, BC  V2P 4A6
Email: [email protected]

We appreciate all interest but only those selected for an interview will be contacted.