Ticketing FAQ

What is The Centre Box Office, and where are you from?

The Centre Box Office is a ‘ticketing agent’. We sell event tickets on behalf of groups and individuals who are presenting shows at the Chilliwack Cultural Centre. The Centre Box Office is owned in full by the Chilliwack Arts & Cultural Centre Society to ensure that the patrons of the Chilliwack Cultural Centre have easy access to their ticket purchases. The Centre Box Office is an entirely local venture, and all Box Office staff live in the Chilliwack area.


Where are you located?

We are located in the front lobby of the Chilliwack Cultural Centre – 9201 Corbould Street, at the Landing. There is plenty of free parking and wheelchair access.


I keep phoning, but the phone number is always busy.

We suffer a bit from being either ‘crazy busy’ or ‘crazy slow’. We find that mornings are often most busy, and that you almost always get through your first time if your call is made in the afternoons. We try to answer every call as quickly as we can without compromising the service we offer other ticket buying patrons.


Can I order my tickets over the phone or the internet?

Yes – as long as you have a valid Visa or MasterCard we will be most happy to take your order.


Will it cost me more for a phone order or online order?

Funny you should ask. Unlike other ticket agents, we do not charge an additional service charge for phone orders or web sales.


If I order my tickets over the phone or on the website, how will I get them for the show?

We will be most pleased to hold your tickets for you until the day of the show. If you prefer however, you may pick up your tickets at any time the Chilliwack Cultural Centre is open and avoid the line up the night of the show.


Can the tickets be mailed out to me?

We would be most pleased to mail your tickets out to you as long as we have more than one week prior to the event to ensure that we get your tickets to you in time. A $1 ticket mailing surcharge will be added to the price of your order. If, however, for any reason the tickets fail to arrive in your mailbox in time for the event, we will be most pleased to reprint your tickets at the event box office.


What payment methods are accepted by the Box Office?

We accept Visa, MasterCard, Debit, Centre Box Office Gift Certificates, and good-old-fashioned cash. Sorry, we do not accept cheques.


Gift Certificates? – Tell me more about that!

Stumped for the perfect gift for the hard to buy for person? A Centre Box Office Gift Certificate may be the perfect gift. Gift Certificates are available in $20 and $50 denominations and are valid as payment for any purchases made through the Box Office. Gift Certificates are transferable, and do not have an expiry date.


When I have bought tickets from other ticket outlets, they have added up to $12 per ticket to my credit card, as a ‘service charge’ – do you do that too?

For the most part, we don’t. We encourage the organizers of events to include all taxes and service charges in their advertised price. We know how much you hate hearing about a show advertised at a $38 ticket price and then being charged $50 to buy the ticket. We think it is unfair to you, the patron, and we discourage the practice at every opportunity. Almost all of our tickets are available at the advertised price.


Why do I have to set up a ticket account?

Your ticket account helps us provide the best possible service to you. It allows us to track your special needs, preferences, and contact information. Should there be a problem with your tickets, we can reach you to solve the problem prior to your arrival. Should your tickets be lost, stolen or forgotten, we can replace them for you if you have a ticket account with us. As you will read below, your information is secure and will not be sold or distributed.


What happens to the information that I supply for my ticket account?

Under Canadian privacy laws, we are in fact collecting the information on behalf of the show’s producer, and the information belongs to that group. While they may use that information to contact you about another upcoming event that they are producing, it is illegal for them to sell or distribute that list beyond their own use.


Will you sell my ticket account information?

No, it is illegal for us, or anyone else, to sell your account information.


What happens if I lose my tickets?

Luckily we have your ticket account information on file, which will allow us to reprint your tickets for you. And there is no charge for this service! After all, you have not paid for a little piece of paper, you have paid to see the show. We believe that any ticket agent that will not replace lost or stolen tickets is doing a great disservice to their patrons.


If a show is running for more than one night, can I exchange my tickets to a different night?

As long as the show’s producer has not forbidden this, we will be happy to exchange your tickets for a different night of the same event. You may have to pay a small amount if there is a price difference between the tickets, but other than that this service is offered free of charge.


If something unexpected comes up, can I get a refund on my tickets?

Unfortunately, no. However event tickets do make excellent gifts, or you may be able to resell the tickets to a friend.


What happens if a show cancels?

It doesn’t happen often but if a show cancels we will refund your tickets in full on behalf of the event’s organizer.


Is there an easy way to find out about upcoming events?

Again, funny you should ask! We are most pleased to provide our Cultural Centre Email Newsletter which is sent directly to your computer every two weeks. This Newsletter lets you know about upcoming events, and specials. You can sign up for this by contacting our Box Office staff at 604-391-SHOW (7469)


That sounds great, but I don’t want to receive lots of ‘spam’; what will you do with my email address?

No spam – we promise!! – Your email address will be used exclusively for the Cultural Centre Email Newsletter.


If I do sign up for the email newsletter and decide that I no longer want to receive updates, can I get off the list?

Of course! Just reply to the email with ‘remove from list’ in the subject line.


Tell me about this ‘Dinner and a Show’.

‘Dinner and a Show’ is a very exciting promotion in conjunction with a number of local restaurants. Show your tickets to your server prior to ordering, and receive discounts or specials on the night the tickets are valid. For more information about Dinner and a Show, click here.


If I have an event, would you sell tickets for me?

We would be most happy to talk to you about providing ticket agent services for you. Please call our Box Office Manager, Anna Stecca, at 604-391-SHOW (7469)


Do you offer a ‘ticket printing’ service?

We most certainly do, and would be most happy to talk to you about providing ticket printing services for you. Please call our Box Office Manager, Anna Stecca, at 604-391-SHOW (7469)


Does my baby need a ticket?

Every person, regardless of age, must have a ticket. It is up to the individual promoter of each show, whether a baby gets in for free or not, so please ask the Centre Box Office to be sure. It should also be noted that car seats and strollers are not allowed in either of the theatres.

Couldn’t find the answer you were looking for? Call us at 604-391-SHOW (7469)

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