COVID-19 SAFETY PLAN – Chilliwack Cultural Centre

March 2, 2021


To Whom It May Concern

The Chilliwack Arts & Cultural Centre Society operates the Chilliwack Cultural Centre under a Management, Operating, and Maintenance Agreement with the City of Chilliwack.  The Society closed the Chilliwack Cultural Centre to the public on March 16th, 2020 following the Province of British Columbia banning all gatherings of 50 or more people and the City of Chilliwack announcing the temporary closing of Chilliwack’s Recreation and Cultural Facilities. 

On November 19th the British Columbia Provincial Health Office Ordered all gatherings and events, as defined in the Gatherings and Events Order, to be suspended.  Events were defined as follows: ““event” refers to anything which gathers people together whether on a one-time, regular or irregular basis, including a gathering in vacation accommodation, a private residence, banquet hall or other place, a party, worship service, ceremony or celebration of any type, reception, wedding, funeral, celebration of life, musical, theatrical or dance entertainment or performance, live band performance, disc jockey performance, strip dancing, comedic act, art show, magic show, puppet show, fashion show, book signing, reading, recitation, display, movie, film, meeting, conference, lecture, talk, educational presentation (except in a school or post-secondary educational institution),auction, fund raising benefit, contest, competition, quiz, game, rally, festival, presentation, demonstration, athletic, sporting or other physical activity, exhibition, market or fair, including a trade fair, agricultural fair, seasonal fair or episodic indoor event that has as its primary purpose the sale of merchandise or services e.g. Christmas craft markets, home shows, antique fairs and the like and for certainty includes a gathering preceding or following another event;” (highlighting is mine).

As such, the Chilliwack Arts & Cultural Centre Society has once again closed the HUB International Theatre, Rotary Hall Studio Theatre, and the O’Connor Group Art Gallery to the public until further notice.

While the current Public Health Orders do not specifically suspend arts & crafts classes and open studios, Dr. Henry has asked that businesses not look for loopholes and work-arounds, but to follow the intent of the orders.  We have contacted Fraser Health for further clarification on the offering of these programs. Until we have further clarity on this issue, the Society’s Board of Directors have asked us to also suspend these programs

We will continue to keep the following areas open unless instructed otherwise.

            Academy of Music Instruction Spaces
            The Centre Box Office

This document will address each of the two areas of programming separately, but the following items will be included in all programming areas.

  • Public access to the Cultural Centre will be limited to the front doors.
    • Signage will be placed on the Cultural Centre front doors with the following information:
      • Anyone entering the Cultural Centre will be required to wear a face mask
      • Anyone entering the Cultural Centre will be required to use the provided hand sanitizer or be wearing the provided disposable gloves.
      • Anyone entering the Cultural Centre will need to sign in with their name and contact phone number.
      • Anyone entering the Cultural Centre will be required to follow strict social distancing practices of keeping a minimum of six feet away from any persons that are not in their personal social isolation bubble.
      • Members of the public may not enter the building if they are displaying any of the following new or worsening symptoms:
        • Fever of 100.4 degrees (38 degrees Celsius) or more
        • Chills
        • Cough
        • Loss of sense of smell or taste
        • Difficulty breathing
        • Sore Throat
        • Loss of appetite
        • Extreme fatigue or tiredness
        • Headache
        • Body aches
        • Nausea or Vomiting
        • Diarrhea
      • Additionally, members of the public for whom any of the following is true must also refrain from entering the facility:
        • Have travelled outside of Canada within the last 14 days
        • Have been identified by Public Health as a close contact of someone with COVID-19
        • Have been told to isolate by Public Health
  • A Table will be placed immediately in front of the main doors with the following items:
    • Additional signage identifying the requirement that all persons entering the Cultural Centre have face coverings
    • A box of cloth non-medical face masks, each packaged separately in a disposable zip-lock bag.
    • A disposal bin for used cloth non-medical face cloths
    • Hand Sanitizer


  • Each member of the public must sign in at The Centre Box Office upon arrival. They are required to wear a non-medical face mask and use the hand sanitizer after signing in.  The face mask must be worn at all times where there is the possibility of contact with staff members, instructors, students, or members of the public.


  • The used non-medical face masks will be laundered after each use using commercial laundry detergent, and repackaged into a new, sealed, zip-lock bag.


  • Sign in sheets will be retained for a period of not less than 30 days in the event that they are needed by Fraser Health for contact tracing.


  • Staff access to the Cultural Centre will be limited to the North-West emergency exit.
    • A table has been placed at the North-West emergency exit which has the following:
      • A selection of non-medical face masks (washed after each use)
      • A bin to collect used non-medical face masks for laundering
      • A sign in/out clipboard
      • Pen
      • Clock
      • Hand sanitizer
      • Box of disposable gloves


  • Each staff member must sign in upon arrival, and sign out upon leaving. They are required to use the hand sanitizer and wear a non-medical face mask.  The face mask must be worn at all times where there is the possibility of contact with other staff members, instructors, students, or members of the public.


  • Upon arrival, each staff member must fill out their daily health declaration. This will be found on the back of your timesheet for hourly staff, and will be a stand-alone document for salaried staff.


  • Masks may be removed by staff members at their desks as long as clear social distancing of not less than six feet is strictly observed, or if the staff member is separated from other workers by a physical barrier.


  • The used non-medical face masks will be laundered after each use using commercial laundry detergent.


  • In/out sheets will be retained in the event that they are needed by Fraser Health for contact tracing.


  • All staff are encouraged to wash their hands regularly for periods of not less than 20 seconds using generous amounts of soap and hot water, especially after blowing their nose, coughing, sneezing, using the washroom, and before eating or preparing food.


  • Staff are forbidden from shaking hands and hugging while at work until the health crisis is over.


  • In addition to regular hand washing we have provided hand sanitizer stations in the box office, art gallery, front door, and at the cash counting desk in the facility office. Staff are to use hand sanitizer after touching customer cash and/or credit/debit cards.


  • Staff emptying garbage cans and recycling bins must wear disposable gloves, and are not to use their hands, even with gloves, to remove any individual items from garbage cans or recycling bins


  • The following items are to be disinfected at the start of the day by the building maintenance staff with particular care given to those devices that are used by multiple people daily:
    • Keyboards
    • computer mice
    • telephone keypads
    • telephone receivers
    • telephone headsets
    • adding machines and calculators
    • elevator buttons
    • security keypads
    • photocopier keypad
    • door knobs
    • light switches
    • credit card/debit terminal
    • ATM keypad
    • stairwell handrails
    • Box office counter
    • Concession counter
    • Cultural Centre office counter
    • Academy of Music office counter
    • lobby video monitors remotes (on/off button for any lobby video monitors that don’t have remotes)


  • Staff are to use hand sanitizer after un-jamming the photocopier


  • Commonly used doors are to be propped open to minimize the number of door knobs/handles touched.
  • The shared food table will be suspended until further notice. Staff and volunteers are not to share food items at work.


  • Staff members with respiratory illness including fever, chills, cough, shortness of breath, sore throat and/or painful swallowing will be required to self-isolate at home for a minimum of 10 days. They will continue to receive payment for their regularly scheduled hours.  These employees will be asked to work from home when practical.


  • Anyone under the direction of the provincial health officer to self-isolate must follow those instructions


  • Anyone who has arrived from outside of Canada, or who has been in contact with a confirmed COVID-19 case, will be required to self-isolate for 14 days and monitor for symptoms


  • Anyone that begins to feel sick while at work is to immediately inform their supervisor and leave work. If the symptoms include fever, chills, cough, shortness of breath, sore throat, or painful swallowing, that staff member will be required to self-isolate at home for a minimum of 10 days. If the staff member is showing signs of distress, 9-1-1 is to be called.


  • Anyone who becomes sick should must use the self-assessment tool at , contact their doctor or call 811 for direction on COVID-19 testing and contact tracing requirements.


  • Under Phase 3 of the BC Restart Plan, we are only asking to reopen the parts of our programming where we are able to institute physical barriers or six feet of social distance between all staff, volunteers, students, and patrons in all situations. We have chosen not to propose the reopening of programs that do not allow for proper social distancing and where physical barriers are not practical.


  • Work from home safety plans have been completed by all staff that are working from home, and any future staff members that are working at home will be required to submit a work from home safety plan that addresses the questions identified in Worksafe’s May 12, 2020 Version 1 Guide to reducing the risk of COVID-19. These plans will include the following:


  • Protocols for the staff member evacuating from their home to a safe location if needed, and how they can contact their supervisor in case of emergency.
  • Safe work practices and how the staff member will report any work-related incidents or injuries.
  • Communication protocols and procedures for check-ins if the staff member is working alone or in isolation
  • Any requirements the staff member may have for education and training related specifically to working at home.
  • Ergonomic considerations. Setting up a safe workspace at home will be different for everyone, but there are some common risks. As your employer, we need to ensure that our staff members adequately identify and control unsafe conditions and activities that may cause injury or illness.  Some factors to consider include the following:
    • Environment (e.g., asbestos, mold, tobacco smoke)
    • Electrical Safety
    • Ergonomics
    • Slips, Trips, and falls
    • Violence
    • Working alone


  • All employees have been given copies of our Pandemic Policy and are required to meet all expectations within the policy.


  • Multiple sets of instructions for effective hygiene practices are included by every sink in the Cultural Centre including all washrooms, janitorial sinks, kitchen sinks, craft studio sinks, technical staff sinks. We have created separate signage aimed at both adults and children.


  • All rooms, with the exception of those that have the sole function of being emergency exit corridors and bathrooms, have new maximum occupancy limit signs. Staff, and patrons must observe these room limits at all times.


  • Use of the elevator is limited to one person, or one personal bubble at a time.

In addition to the above universal enhanced protocols, the following Protocols have been set for each of the areas being reopened:

Those employees that are required to have level one first aid have been provided with the WorkSafe BC document Occupational First Aid Attendants protocols during the COVID-19 pandemic.  These employees include:

  • All Janitorial Staff
  • All Box Office Staff
  • All Front of House Staff
  • All Technical Theatre Staff

This document can also be accessed at


  • Plastic barrier shields have been installed at the Box Office to separate patrons from staff, and to separate the two front counter workstations.
  • Staff are to sanitize the counter, telephones, and computer keyboards every hour
  • Staff will wear cloth non-medical masks
  • Patrons will be encouraged to use touchless payment systems whenever possible.
  • Credit card/debit terminal will be sanitized after each use.
  • Staff will not touch patrons’ credit/debit cards if at all possible
  • Staff will use hand sanitizer immediately after touching patrons’ credit/debit cards, punch cards, or cash.
  • Staff will use hand sanitizer immediately after receiving mail, newspapers, or other deliveries.
  • There will be a maximum of two people working at any one time in the box office. These staff members will observe strict social distancing, and will wear cloth non-medical face coverings at all time.



  • The number of patrons in the gallery will be limited to five guests and one volunteer or staff person to ensure proper social distancing. This space has a rated occupancy of 115 persons.
  • Masks must be worn by visitors and art gallery volunteers
  • Fresh laundered masks will be sealed in plastic sandwich bags to reduce handling
  • A volunteer will be stationed in the gallery to ensure those not isolating together maintain appropriate social distancing measures
  • We will institute a no touching policy for the art
  • The gallery guest book will not be available for patrons to sign.
  • Purchases of art will be handled exclusively by the artists themselves.
  • The desk that the Gallery Volunteer sits at will be sanitized after each volunteer’s shift.



  • The Clay Open Studio will be suspended through to the end of the current Province Wide Health Order, or upon being instructed by Provincial Health or Fraser Health that it is safe to do so.



  • The Adult Arts & Crafts classes will be suspended through to the end of the current Province Wide Health Order, or upon being instructed by Provincial Health or Fraser Health that it is safe to do so.



  • Cleaning and hygiene
    • Spray bottles of sanitizer are in each studio for cleaning door handles, chairs, tables, musical instruments, and any other tool or equipment that is handled.
    • All instruments, chairs, door handles, and other equipment must be sanitized before and after each student.
    • There will be a 15-minute break between each student to allow time for sanitizing the studio and equipment used.
    • Staff and faculty must wash their hands upon arriving at work, after eating, using the washroom, and using communal equipment.
    • Faculty must sanitize the photocopier before and after use.
    • Faculty must sanitize the photocopier room door handle before and after use.
    • Staff and faculty must bring utensils and dishes to eat with. The faculty kitchen is closed to all activity with the exception of handwashing because of the high risk of transmission.


  • Maintaining physical distance
  • Only five teachers will be allowed in the music school at a time.
  • Parents will be asked to remain in their cars to drop off their students outside, and stay in their cars to pick up their students outside.
  • If the student needs assistance to attend lessons, the teacher will assess each situation and provide assistance safely, or ask the student to stay home if assistance cannot be provided safely.
  • Teachers and staff will maintain a distance of six feet between others wherever possible.
  • Studios that are too small to allow six feet of distance will remain closed.
  • Teachers will wear face masks to protect their students, Cultural Centre staff, and themselves.
  • Lessons may be attended only by the teacher and student. Visitors are prohibited at this time.
  • Anyone with symptoms of COVID-19 including fever, chills, cough, shortness of breath, sore throat and painful swallowing, must self-isolate at home for a minimum of 10 days
  • Anyone under the direction of the provincial health officer to self-isolate must follow those instructions.
  • Anyone who has arrived from outside of Canada, or who is a contact of a confirmed COVID-19 case, to self-isolate for 14 days and monitor for symptoms.
  • Anyone who starts to feel ill while at work, should notify students and staff before leaving, when safely home. Staff will assist in notifying other students as needed.


  • The HUB International Theatre will be closed for public performances until further notice.


  • The Rotary Hall Studio Theatre will be closed for public performances until further notice.

This document is a living document and will be updated as new information and health orders arise.

Our reopening guidelines have been developed using WorkSafeBC’s COVID-19 And Returning To Safe Operations Guide and WorkSafeBC’s Arts and Cultural Facilities: Protocols for returning to operation guide. Our Joint Health and Safety Committee will work together with the managers and staff of different departments to identify appropriate solutions to address any unanticipated issues that may arise.  At all times, directions from the Provincial Health Office, Fraser Health, Worksafe BC, the Ministry of the Attorney General, and City of Chilliwack will be followed, provided such directions are not in conflict with directions from the Liquor and Cannabis Regulation Branch, Fraser Health, applicable Public Health Orders, Fire and Building Code Regulations, or WorkSafe BC.  At times, this may mean that our reopening plan will need to be tweaked to ensure that it follows all regulations, orders, and guidelines.  We are working with Actsafe (the not-for-profit health and safety association supporting British Columbia’s arts and entertainment industries), and our Artistic & Managing Director sits on the British Columbia Touring Council’s COVID-19 Task Force. We are using both Actsafe and the COVID-19 Task force to ensure that we have the most up to date information to develop future plans for the reopening of Chilliwack Cultural Centre

We were initially informed that our reopening plan would need to be submitted to WorkSafe BC for approval, however WorkSafe BC is now directing that all reopening plans be submitted to Fraser Health.  On May 11th, Fraser Health sent a letter to Arts, Culture and Recreation Facility Operators saying that they will not review, provide guidance on and/or approve reopening plans.

It should be pointed out that the letter from Fraser Health identifies “the risk of COVID-19 transmission in arts, culture and recreation facilities is low and Fraser Health supports the operation of these facilities at this time.” 

Respectfully submitted

Michael Cade
Artistic and Managing Director
Chilliwack Arts & Cultural Centre Society – Chilliwack Cultural Centre






Government of BC: Self Assessment Tool:


ActSafe Health Declaration:



Worksafe: Selecting and Using Masks:



Worksafe: Instructions on how to use a mask:



Government of BC: Key Steps to safely operating and reducing COVID-19 transmission:



Audience Services Guidelines



Rehearsal Guidelines


Performer/Client Guidelines



Industry Relaunch Framework



Live Event Relaunch Reference



Worksafe: Performing Arts Sector Protocols for returning to work:



Cleaning & Disinfecting Surfaces





OFAA protocols during COVID



Violence Prevention Program resources


Worksafe: Administration of First Aid during Covid-19 Information:




Questions about any part of this document or about implementing any part of this plan should be directed to Michael Cade, the Chilliwack Arts & Cultural Centre Society’s Artistic and Managing Director.  Our goal is to have the best possible resources for our staff and the community while we are dealing with the current pandemic.  If you think of things that are missing from this plan but should be included, please let me know ASAP



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